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Patient Financial Services 
 Patient Financial Services (PFS) is more than a Business Office. Our PFS Team members are here to assist you in any way possible to assure that all of the financial matters related to your services are handled conveniently and effectively.
Our team motto is: Right from the start.
To us this means that we want the right people, doing the right things, the right way, the first time, or in other words Right from the start.
Our interaction with you often begins with an order for tests or procedures from your practitioner that is called, faxed or brought in. It is very important that all orders contain some essential information. This helps the process to run smoothly and without interruption. At a minimum an order must contain the following information:
- Patient Name
- Date Of Birth
- Service Requested
- Diagnosis
- Physician/Practitioner signature
It is also critical that we receive the most current insurance information available to ensure that billing is done correctly and efficiently.
Prior to your services, you may pre-register by contacting our Patient Registration Department at 863-902-3056. By pre-registering, your day of service will be processed much more quickly. In addition, when you pre-register, you’ll be aware of any dollar amounts that are due at the time of service, such as a deductibles or co-payments. Our Registration Department is open Monday through Friday from 6:30 a.m. to 4:30 p.m.
The PFS Team also offers assistance in resolving any potential financial matters. Our experienced Eligibility Specialist is ready to assist you with available programs that can help in satisfying your healthcare costs. We also can assist you in making payment arrangements, if necessary.
Please note the following:
- Once your service has been provided, our billing team will report the claim to your insurance carrier for payment. If you have more than one insurance carrier, we will automatically send a claim to the second carrier.
- If you had any Radiology services, the hospital will also send a separate bill to the insurance carrier, related to the Radiology physician who interpreted your images. These charges will be included in your overall hospital bill.
- If you had a surgical procedure, you will also receive separate billing for the Surgeon who performed the procedure.
- If you were seen in the Emergency Room, you will receive a separate bill from the Emergency Physician Group. Since the hospital has a contract with a group of physicians that render the care in the ER, their bill will be separate from your hospital bill.
- Once all insurance matters have been settled, any outstanding amounts will be billed directly to you. For your convenience, we accept all major credit cards.
 Billing inquiries may be addressed by calling the main number of the hospital (863 983-9121). The operator will transfer your call to one of our account representatives. Please have access to your hospital account number, as the representative will need this number to access your account. (Note: Account information is confidential; therefore information will only be provided to the patient or an authorized representative. In addition, it will be necessary for the patient to verify information pertaining to his/her account.)
Call 863-983-9121 to speak to a Patient Financial Services Account Representative.
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